Susan Feels Really Peeved Over Abuse

I understand that many of you have been eagerly waiting for the results of the independent audit I have been conducting. With every new finding, the scope of the audit expands, and I delve further into the complexities of the situation.

All the data I am collecting is being meticulously cross-referenced with the Owner Directory provided by Buck Reynolds, Inc. as of June 17, 2025.

It is clear that Buck Reynolds and four out of the five Board of Directors believe they are not obligated to maintain our owner directory in an acceptable state. If a property changes hands and they fail to reach out, they seem to think it’s not their concern.

Buck Reynolds has claimed to an owner that they conduct an annual audit of the owner directory to identify any transfers or splits.

However, the evidence I have gathered suggests that this statement is untrue.

Some transfers date back to 2014, yet Buck Reynolds still displays incorrect information. This raises concerns about whether they are conducting any audits at all, or if those responsible for this oversight are simply incompetent and unfit to manage our affairs.

I will provide more detailed information later, but for now, I want to share some preliminary figures to illustrate just how much we are being exploited by the property management company.

Based on the directory from Buck Reynolds dated June 17, 2025, I have uncovered the following:

• Two Hundred and Seventy-Two (272) lots have mailing addresses on file with Buck Reynolds that differ from those recorded by the County Assessor. While this does not automatically imply that Buck has the wrong address, it does mean they are sending Lien Notices to the addresses they have, rather than to the Assessor’s records. This raises questions about their legal standing.

• Fifty-Six (56) lots still show the previous owner and address. Some of these properties changed hands as far back as 2014, as previously noted.

• Thirty-Three (33) lots are absent from the Buck Reynolds directory, suggesting they are not being billed for dues.

• At least one lot, and possibly a few others, are listed in the directory as being charged dues, even though they are not members of the Association.

If Buck Reynolds is genuinely conducting an annual audit of the directory, how can it be in such a dismal state? How can Robert Hooper assert that Buck Reynolds is earning the substantial amount of money taken from our dues?

How do they report 2,808 lots while Mr. Hooper states there are 2,850? Is there no one who recognizes the problem with the discrepancy in lot counts and its implications for our finances? How can the property management company responsible for collecting those dues be so vastly different from the individual tasked with ensuring compliance, and why does he seem unconcerned?

Mr. Robert Hooper continues to allow Buck Reynolds, Inc. to cause harm to the owners of the Santa Fe Ranch Property Owners Association.

I will allow you all to ponder this information as I keep investigating.